At NorthBuy, we aim to provide reliable and transparent shipping services to our customers. Please read this Shipping Policy carefully before placing an order.
1. Order Processing
Orders are typically processed within 1–3 business days after confirmation.
Processing time does not include weekends or public holidays.
NorthBuy reserves the right to cancel or delay orders due to stock availability, verification issues, or unforeseen circumstances.
2. Shipping Destinations
We currently ship to selected countries and regions.
Shipping availability and options may vary depending on the destination.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.
3. Estimated Delivery Time
Delivery times are estimates only and may vary based on location, shipping carrier, customs clearance, or external factors.
Estimated delivery time usually ranges between 7–20 business days, depending on the destination.
NorthBuy is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or force majeure events.
4. Shipping Fees
Shipping costs are calculated at checkout based on the destination, order weight, and shipping method.
Shipping fees are non-refundable once the order has been shipped, unless otherwise required by law.
5. Tracking Information
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking updates to appear in the carrier’s system.
6. Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
NorthBuy is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Additional shipping fees may apply for reshipment.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery.
We may request photos or additional information to investigate the issue.
8. Customs & Import Delays
International shipments may be subject to customs inspections.
NorthBuy is not responsible for delays, fees, or confiscations caused by customs authorities.
9. Changes to Shipping Policy
NorthBuy reserves the right to update or modify this Shipping Policy at any time.
Any changes will be effective immediately upon being published on the website.
10. Contact Information
For any shipping-related questions, please contact us:
